Privacy policy

1. Introduction

1.1 This Privacy Policy explains how Simms Diesel & Turbocharger Service Limited (NZBN 9429040749990), trading as OVRDRV (we, us, our or OVRDRV), collects, holds, uses and discloses personal information.

1.2 This Privacy Policy applies to personal information collected through www.ovrdrvsupply.com, related OVRDRV communications, enquiries, and prospective stockist interactions.

1.3 We are a New Zealand business and are the agency responsible for personal information we collect and hold for the purposes of the Privacy Act 2020 (NZ).

1.4 We aim to handle personal information in accordance with applicable privacy laws, including the Privacy Act 2020 (NZ). Australian privacy laws may also apply in some circumstances.

2. Contact details

2.1 You can contact us about privacy matters at:

• Email: hello@ovrdrvsupply.com
• Address: 77 Leonard Road, Mount Wellington, Auckland 1060, New Zealand
• Telephone: +64 9 579 1159

3. Personal information we collect

3.1 The personal information we collect depends on how you interact with us and the Website. It may include:

• Contact information: your name, email address, telephone number, business name, job title, and other contact details you provide;
• Enquiry information: information you include in a contact, product, fitment, support, or stockist enquiry;
• Vehicle information: vehicle make, model, year and engine, and any other vehicle information you voluntarily provide when making a product or fitment enquiry;
• Stockist or trade-enquiry information: information you provide about your business, location, business activities, and interest in stocking, installing or using OVRDRV products;
• Marketing information: your subscription status, marketing preferences, consent records, email engagement information, and unsubscribe or suppression records;
• Communications: correspondence and records of communications between you and us; and
• Technical and usage information: IP address, device and browser information, pages viewed, referral source, approximate location derived from IP address, cookie preferences and information generated through cookies, Shopify, Shopify Analytics, Google Analytics 4, and similar technologies.

3.2 Please do not provide sensitive personal information, vehicle registration details, VINs, financial information, or other information that is not reasonably required for your enquiry unless we specifically ask you to do so.

4. How we collect personal information

4.1 We collect personal information directly from you when you:

• complete or submit an enquiry form;
• contact us by email, telephone, social media, or another channel;
• request information about products, vehicle fitment, or stockists;
• express interest in stocking, distributing, installing, or using OVRDRV products in your business;
• subscribe to our communications;
• change or withdraw communication preferences; or
• otherwise provide personal information to us.

4.2 We may also collect technical and usage information automatically when you use the Website through cookies and similar technologies.

4.3 In limited circumstances, we may receive personal information from an authorised stockist, service provider, or another person where this is reasonably necessary to respond to an enquiry, provide support, protect our systems or manage our business relationship with you.

5. Why we collect and use personal information

5.1 We collect and use personal information for purposes connected with our functions and activities, including to:

• respond to product, fitment, general, and stockist enquiries;
• provide product, compatibility, and stockist information;
• assess and respond to expressions of interest in stocking, distributing, installing, or using OVRDRV products;
• refer an enquiry to an authorised stockist where appropriate to address your request;
• communicate with you about your enquiry or our relationship with you;
• send marketing communications where permitted by law and in accordance with your preferences;
• administer subscriptions, maintain suppression lists, and process unsubscribe requests;
• operate, secure, maintain, analyse, and improve the Website, products, communications, and services;
• understand how visitors use the Website and measure its performance;
• prevent, detect and investigate fraud, misuse, security incidents, and breaches of our Terms; and
• comply with legal, regulatory, accounting, record-keeping, and other obligations.

5.2 If we wish to use your personal information for a purpose that is not directly related to the reason for which we collected it, we will take steps required or appropriate under applicable law, including obtaining consent where required.

6. If you do not provide information

6.1 Providing personal information to us is generally voluntary. However, if you do not provide information we reasonably need, we may be unable to respond to your enquiry, provide relevant product or fitment information, connect you with a stockist, assess a stockist enquiry, or provide requested communications.

7. Who we disclose personal information to

7.1 We may disclose personal information to:

• our employees, contractors, and representatives who need the information to perform their roles;
• authorised OVRDRV stockists, where appropriate to assist with or respond to your enquiry;
• service providers that support our operations, including website, hosting, technology, customer-relationship-management, communications, email-marketing, analytics, security, and professional-advisory providers;
• regulators, law-enforcement agencies, courts, or other persons where required or permitted by law; and
• another person where you authorise the disclosure or it is otherwise permitted by applicable law.

7.2 At launch, our principal service providers may include:

• Shopify, which provides website platform, hosting and related website services;
• Klaviyo, which assists with customer relationship management, subscription management, marketing communications, and unsubscribe preferences;
• Shopify Analytics, which provides website analytics and reporting; and
• Google Analytics 4, which helps us understand how visitors use and interact with the Website.

7.3 We may update the providers we use from time to time. We do not permit service providers to use personal information for their own independent purposes except where that is necessary for their services, permitted by law or clearly disclosed to you.

8. Overseas processing and disclosure

8.1 Our service providers, their affiliates, and sub-processors may store or process personal information in New Zealand, Australia, the United States, and other countries in which they operate.

8.2 Where personal information is handled outside New Zealand, we take reasonable steps to ensure that the overseas recipient or service provider is subject to privacy safeguards that are required or appropriate under applicable law. Depending on the circumstances, this may include contractual protections, service-provider terms, organisational safeguards, technical measures, or another lawful basis for the overseas handling.

8.3 Where we use an overseas service provider as our agent to store or process personal information solely on our behalf, we require that provider to handle the information only for the purposes for which we are permitted to use it.

9. Cookies and analytics

9.1 We use cookies and similar technologies to operate the Website, remember preferences, understand how the Website is used, and improve its performance.

9.2 At launch, we may use Shopify, Shopify Analytics, and Google Analytics 4 for ordinary website analytics. We do not intend to use Google Signals, remarketing, cross-device measurement, User-ID or other advertising-personalisation features at launch.

9.3 Our Cookies & Analytics Notice explains more about the cookies and similar technologies we use, the choices available to you and how to manage relevant preferences.

10. Marketing communications

10.1 We may send you marketing communications about OVRDRV products, news and offers where you have subscribed, consented, or where otherwise permitted by applicable law.

10.2 You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us at hello@ovrdrvsupply.com.

10.3 We will action an unsubscribe request within 5 working days. We may still send you non-marketing communications that are necessary to respond to an enquiry, administer a relationship, comply with law or protect our rights.

11. Access and correction

11.1 You may request access to personal information we hold about you and request correction of that information.

11.2 To make an access or correction request, contact us at hello@ovrdrvsupply.com. We may need to verify your identity before acting on your request.

11.3 We will respond within the period required by applicable law. Under the Privacy Act 2020 (NZ), this is generally within 20 working days, subject to any lawful extension or refusal.

11.4 If we do not make a requested correction, you may ask us to attach a statement of correction to the relevant information where required by law.

11.5 We may refuse or limit access in certain circumstances permitted by the Privacy Act (for example, where disclosure would prejudice another person’s privacy or safety). If we refuse, we will provide reasons as required by law.

12. Retention and security

12.1 We will not keep your personal information longer than necessary for the purposes for which it was collected or as required by law.

12.2 We may retain information for longer where necessary for legal, tax, accounting, dispute-resolution, fraud-prevention, security, or record-keeping purposes.

12.3 We take reasonable safeguards to protect personal information against loss, unauthorised access, use, modification, or disclosure. These safeguards may include access controls, staff and contractor obligations, secure systems, encryption or transport security where appropriate, service-provider arrangements, and security monitoring.

13. Privacy breaches

13.1 If we identify a privacy breach, we will take reasonable steps to contain, assess and address it.

13.2 If we experience a privacy breach that has caused, or is likely to cause, serious harm to any individual, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act.

14. Future trade accounts and ordering

14.1 The Website does not currently provide public online ordering or consumer checkout.

14.2 If we later introduce an approved trade account, trade portal, or trade-ordering facility, we may collect additional information necessary to establish, administer, and secure the relevant business relationship. This may include business and account-holder details, authorised-user information, account credentials and authentication records, access permissions, trade-pricing access, order, invoice, payment, delivery, returns, warranty, and account-security information.

14.3 Before materially expanding our collection or use of personal information for such functionality, we will update this Privacy Policy and any relevant collection notices as appropriate.

15. Complaints

15.1 If you have questions or complaints about our handling of your personal information, contact us at hello@ovrdrvsupply.com. We will investigate and respond within a reasonable time.

15.2 If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.

16. Changes to this Privacy Policy

16.1 We may update this Privacy Policy from time to time. The updated policy will be published on the Website and will take effect from the stated “Last updated” date.